Things you might be wondering
If you cannot find an answer, reach our team through the contact page.
Photo album
Do guests need to download an app or sign up?
No. They just scan the QR code on the table with their phone camera. On the page that opens they type their name and choose their photos and videos; it works in iPhone and Android browsers.
Do photos appear in the album straight away?
If approval is on, they come to you first and you approve them one by one or all together on the dashboard. If you turn approval off, every photo appears in the album and the slideshow as soon as it arrives.
Who can see the album?
Only people who have the link or the QR code; the album is hidden from search engines. You can protect it with a PIN or keep it closed altogether. The upload page is always open.
Can guests upload videos? Is there a size limit?
Yes. Photos can be up to 60 MB and videos up to 2 GB; 200 files per visit.
What happens to the location data in photos?
Location (GPS) data in photos and videos is removed on the guest's phone before the file is sent. The album shows only the photo, the guest's name and their note, if any.
How long are photos kept, and how do I download them?
For one year from the event date. During that time you can download every photo in original resolution as a single ZIP, organised into folders by guest name. We email you 30 and 7 days before the period ends; you can extend it by a year if you like.
How do I show the slideshow on the venue screen?
Your dashboard has a slideshow link just for you. Connect a laptop to the projector or TV and open the link full screen; newly approved photos are added every ten seconds.
What if something doesn't work on the wedding night?
The photos stay on the guest's phone, so nothing is lost. If the connection drops, the upload waits and carries on by itself when the internet is back; if it stops halfway, the guest picks the same photos again later and the ones already sent don't go twice. The upload link stays open after the wedding, so photos can be sent the next day too. If the slideshow stops, just reload the page; the photos that arrived stay in the album. Best of all, test it with your own phone before the wedding; if anything gets stuck, write to us from the contact page.
What if the internet at the venue is weak?
Guests can still upload; it just goes more slowly. Photos are sent one by one; if the connection drops, the upload waits and carries on by itself when the internet is back, and large videos continue where they left off. The page just needs to stay open while sending. The upload link stays open after the wedding too, so guests can send from home on Wi-Fi.
Do you use our photos anywhere else?
No. We don't sell the photos, use them for advertising or promotion, or use them to train AI models, and we don't use facial recognition. Photos are kept in storage that isn't public and are shown through time-limited links only to people who can open your album; location data is removed before sending. When the storage period ends, the photos can be downloaded for 30 more days and then the files are deleted. If you like, you can delete everything sooner with "Delete all data" on the dashboard (it can be undone within 7 days). Our service providers and server locations are listed in the privacy notice.
Online invitation (RSVP)
What is RSVP?
It stands for "please reply": guests are asked to say whether they will come. With the Online Invitation, each guest replies from their own link: coming or not, how many, which menu. The replies are collected in your list.
How do I add the guest list?
You can add guests one by one, upload an Excel or CSV file, or paste the list you already have in the form 'Name, Group, Phone'. Duplicate names are filtered out.
How are the invitations sent?
Each guest gets a personal link. From the dashboard you open WhatsApp with a ready-made message, pick the person and send it; the message goes from your own number. Sending by SMS is also possible.
What does the guest see?
An invitation that greets them by name: date, time, venue, directions, add to calendar and a countdown. In a few taps they say whether they're coming, how many people and their menu choice, and they can change it later.
Do guests who haven't replied get a reminder?
The dashboard has a ready list of guests who haven't replied; you remind them one by one on WhatsApp. Guests with a registered email who haven't replied also get an automatic reminder once a week (you can turn this off).
What's included in the free plan?
You can keep a list of up to 100 guests and follow the numbers. Personal links, online replies and reminders open with the Online Invitation.
Can I export the list to Excel?
Yes. One click downloads an Excel file with name, group, phone, status, party size, menu, note and reply date, ready for the seating plan and the caterer.
What is the wedding website?
Your invitation link becomes your own wedding website. Pick your theme; each has its own opening (a sealed lace envelope, a red veil that lifts…). Schedule, venue and directions, dress code, travel, where to stay, a countdown, RSVP and the photo album on one page; switching themes keeps your content. It comes with the Wedding Website package (Online Invitation included); if you already have the Online Invitation, you pay just the difference. Build and preview it for free from Design → My Website; publishing opens with the package.
QR card and PDF
Do you sell physical cards?
No. Share the album link or QR digitally, or download a card PDF and print it yourself. We do not provide printing or shipping.
How do I prepare the PDF?
Open Design → QR and PDF on the dashboard, edit and preview the design. The single card has 3 mm bleed and crop marks; A4 fits four cards.
How many can I print?
Print as many copies of the PDF as you need. Arrange printing costs, paper and delivery with your own printer.
Payment and refunds
Our wedding is big: 300, 700 or 2,000 guests. Does the price change?
No, the price doesn't depend on the number of guests. The album has no limit on guests or photos; everyone uses the same QR code. The guest list is free for up to 100 people; longer lists, personal invitation links and replies are unlimited with the Online Invitation. Share the album link digitally or print copies from the PDF yourself.
Is there a subscription?
No. You pay once per event. The photo album stays open for one or two years (you choose when you buy), and you can extend it any time before it ends.
Do I pay separately for the engagement and the wedding?
Each event is purchased separately. If the same account has another event that has not been deleted, with a paid order above zero in the last 365 days, web purchases of the album, online invitation, wedding website and website upgrade receive 30% off. Gift orders do not qualify. A second storage year added with the album receives the discount; a standalone storage extension does not. Discounts do not stack; the best one applies. This web discount does not apply to App Store or Google Play purchases.
Which payment methods are there?
Card payments via iyzico are currently unavailable. You can still set up and preview your event for free.
Do prices include VAT?
Yes. The prices you see on the site include VAT; VAT is also shown as a separate line at checkout.
Can I get a refund?
If your event is more than 14 days away, we give a full refund on written request. No refund is given with fewer than 14 days to go.
My photographer has a code. How do I use it?
Enter it in the code field at checkout. If your photographer or venue is our partner, the benefit of the code is applied automatically.
For longer answers, RSVP wording examples and table card sizes, see the guides.